The 5 Pillars of Customer Success

These days, it’s not enough to get your product into the hands of your customers. If you want to stay competitive, you also need to help your customers achieve their goals.

Enter Customer Success (CS), the function within your business to help your customers — you guessed it — succeed with your product or service. And while it may seem daunting, with the right approach, your business can reap the rewards of a successful CS Team in no time.

In this episode, host Pejman Pourmousa speaks with Alison Gill, Global Head of Customer Success at Beqom, to decode the secrets to CS and help you make it work in your business.

Join Pejman and Alice as they discuss:

• The 5 pillars of CS
• Communicating your CS strategy across the whole organization
• The 4 elements every company needs to be successful with CS