As leaders, it's our responsibility to cultivate a customer-centric ethos within our organizations. By grasping the nuances of customer preferences, market dynamics, and prevailing industry trends, businesses can pinpoint opportunities, mitigate risks, and forge potent growth strategies.
In today's episode, our host Sofija Ostojic, Vice President at Sumeru, sits down with Ryan Barry, President at Zappi, which is a leading software provider for agile consumer insights. Together, they navigate the domains of innovation, customer-centricity, and the rapidly evolving software landscape. Ryan imparts invaluable insights regarding the profound impact of dedicating meaningful time to customer engagement, the importance of adapting strategies to contextual nuances, and the transformative potential of shedding outdated behaviors to embrace new paradigms. They also explore the delicate balance between being customer-centric and driving disruptive change, as well as the significance of agile consumer research in making data-driven decisions. Ryan offers a wealth of knowledge on building strong relationships with employees and customers, finding the right balance between growth and scale, as well as the impact of data and artificial intelligence on innovation.
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